About
Design Program Manager. 15+ years with creative teams.
I'm Jeffrey. I've spent my career working exclusively with creative teams: agencies, in-house design groups, and product organizations. Today I'm a Design Program Manager at Peacock, in the Product Viewing org.
At Peacock I work across the experience team, the design engineering team, and the content metadata and tooling team, currently helping them build out their design system. I'm not a "head of." I'd like to be one day. Right now my job is to be the person who makes shipping easier for everyone around me.
What I'm good at
- Establishing systems: rituals, decision logs, intake, prioritization.
- Training and motivating teams: turning a group of people into a team that ships.
- Partnering with creative, design engineering, and metadata / tooling teams.
- Running design ops without making it feel like overhead.
- Writing things down so decisions outlast the meeting.
Where I've worked
- 2022 to presentDesign Program Manager, Product Viewing · NBCUniversal Peacock
- 2020 to 2022Design Program / Operations · Xumo
- 2018 to 2020Design Operations · Columbia University
- 2016 to 2018Program / Creative Operations · Edelman
- 2014 to 2016Program / Creative Operations · Havas
- earlierDesign + Creative roles · Otter Products, Lord & Taylor, and others
Where I want to go
I'm focused on growing into larger, more strategic Design Operations and Program Management roles where I can help teams scale, improve how they work, and create the conditions for great design to thrive. Along the way, I aim to leave every team and organization better than I found it.