Reimagining the Employee Journey Playbook
Reimagine the employee journey playbook as an evergreen, workflow-centered operational system.
- Role
- Design Program Manager
- Team
- Design Operations + People Team
- When
- 2026
The challenge
Critical onboarding and management resources were difficult to navigate and maintain, limiting adoption and long-term usefulness.
The solution
- Redesigned the information architecture around real manager workflows and decision points.
- Created a sustainable content model focused on hiring, onboarding, team growth, performance conversations, and career development.
Impact
- Transformed a static resource into an evergreen operational system designed for long-term adoption and continuous improvement.